Off the Couch Kids uses Australia Post and courier companies to deliver your purchase as quickly as possible.  Prices for shipping are for packaging and postage.

We endeavor to ensure that all orders are dispatched by us within 1 to 2 working days upon receipt of order.  Working days exclude Saturdays, Sundays and Public Holidays.  Generally delivery takes 3-5 working days, after dispatch from us, to anywhere in Australia.  We are located in Melbourne Victoria and delivery to remote areas in Australia could possibly take longer than the time stated.

Returns

We are sure that you will be delighted with your order from Off the Couch Kids.  If for any reason you change your mind or if what you purchased from us is not what you expected, we will offer you a credit note, exchange or refund to the value of the product. You must contact Off the Couch Kids to get an authorization number, before returns will be accepted.

Off the Couch Kids will not provide a refund, give credit for, or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.

Change of mind returns

Will only be considered if Off the Couch Kids is notified within 7 days of your receipt of your order. The goods must then be returned to Off the Couch Kids in saleable condition (in their original condition, unopened and in the original packaging with all product tags and labels still attached to the product). The product must be received by Off the Couch Kids before any refund, replacement or credit is given.

Faulty Products

Purchases can be returned for a full refund or replacement if faulty.  Please allow 14 days from the date we receive the returned goods for your return and refund request to be processed. 

Packaging

We reuse boxes and packaging wherever possible in order to help the environment.  You may receive your order in recycled packaging.